What Turn Zero support can see #
Turn Zero's support agent can use account information to help investigate a problem with your application. It can read that information only after you click Let support read my account in a chat on the Questions page.
You choose when to share #
Sharing applies to that chat for one hour. Click Stop sharing to end it sooner. Signing out also ends support's access, across your chats.
What support can read #
While you share, support can read information from your account alone:
| Information | What support can see |
|---|---|
| Account | Your account's summary, plans, and usage counters. |
| Applications | Status, recent deploy history, and deployment checks. |
| Logs | Recent logs with common email, phone number, and credential patterns removed. Fields named for a person or a credential are removed too. |
| Settings and secrets | Their names and where they apply, never their stored values. Support can also read configuration such as sign-in methods, schedules, and storage areas. |
| Database | Table structure, such as column names and types, indexes, and the names of applied migrations. It does not read your application's data rows. |
| Deployed files | Files from the serving version or the previous version, excluding installed dependencies, environment files such as .env, and binary files. These are deployed files, often build output, rather than your repository. |
| tzTrack issues | Issues in spaces your account owns, excluding spaces bound to an application. It cannot read another account's spaces shared with you. |
What stays private #
Support cannot read stored secret or setting values, database data rows, end-user records, or stored user files. It cannot read another account.
Logs, deployed code, and issues can contain information you put there. A secret written into code or printed in a log can still be seen. Log filtering catches common patterns; it does not guarantee that every private detail is removed.
The support agent cannot change your account, edit your application, or deploy a fix.
Read limits #
Each sharing permission allows up to 30 reads a minute. Each chat allows up to 600 reads in any hour, even if you stop sharing and share again. If support reaches a limit, it must wait before reading more.